How Do I Cancel My VivaAerobus Flight?

Sometimes plans change unexpectedly, and you may need to cancel your flight. If you’re flying with VivaAerobus, understanding their policies and procedures can make the process smoother. This guide will walk you through how to cancel your flight, refund options, and the Vivaaerobus Cancellation Policy to ensure you’re informed every step of the way.

Vivaaerobus Cancellation Policy: What You Need to Know

Before diving into the cancellation process, it’s essential to understand the Vivaaerobus Cancellation Policy, as this will dictate your options for refunds or travel credits. Here are the key details:

24-Hour Risk-Free Cancellation

VivaAerobus allows passengers to cancel their tickets within 24 hours of booking for a full refund, provided the flight is scheduled at least seven days away. This policy applies to all fare types and ensures flexibility for travellers who may need to adjust their plans shortly after booking.

Refundable vs. Non-Refundable Tickets

• Refundable Tickets: Passengers who purchase refundable tickets are eligible for a monetary refund. The cancellation fee, if applicable, will be deducted from the refund amount.
• Non-Refundable Tickets: These tickets generally do not qualify for refunds. Instead, you may receive a travel credit for future bookings, subject to applicable fees.

Cancellation Fees

After the 24-hour window, cancellations may incur a fee depending on the fare type and the timing of the request. Cancellation fees vary, and the remaining balance (after deducting fees) may be issued as a refund or credit.

Special Circumstances

In cases of emergencies, such as medical issues or family emergencies, VivaAerobus may waive cancellation fees. Supporting documentation is typically required for such waivers.

Travel Credit Validity

If you receive travel credits instead of a refund, these credits must usually be used within a specific timeframe, often one year from the date of issuance.

Steps to Cancel Your VivaAerobus Flight

Cancelling a flight with VivaAerobus is straightforward and can be done in several ways. Choose the method that works best for you:

1. Online Cancellation

One of the easiest ways to cancel your flight is online through the VivaAerobus website. Follow these steps:

• Visit the VivaAerobus website.
• Log in to your account or access your booking using your reservation number and last name.
• Navigate to the “Manage My Booking” section.
• Select the flight you wish to cancel and follow the prompts to confirm the cancellation.
• Once completed, you’ll receive a confirmation email outlining your refund or travel credit details.

2. Customer Service Assistance

For personalised support or if you encounter issues online, you can contact VivaAerobus customer service at 1-860-516-6375. A representative will assist you with the cancellation process, provide information on fees, and clarify your refund or credit eligibility.

3. Airport Counter

If you prefer in-person assistance, visit the VivaAerobus ticket counter at the airport. Keep in mind that this option may take longer, especially during peak travel hours, so arrive with sufficient time to process your cancellation.

Refunds and Travel Credits

Refund Process

• If your ticket qualifies for a refund, the amount (minus applicable fees) will be credited to your original payment method.
• Refunds typically take 7-10 business days to process, depending on your bank or payment provider.

Travel Credits

For non-refundable tickets, travel credits are issued for the unused portion of your ticket. These credits can be used for future flights with VivaAerobus and must be redeemed within their validity period.

Timing Is Crucial

When it comes to canceling a flight, timing can significantly impact your options and costs. Here’s how timing plays a role:

• Canceling Early: Canceling your flight as soon as possible ensures lower fees and maximizes your refund or travel credit value.
• Last-Minute Cancellations: Fees tend to increase as the departure date approaches. Additionally, refunds or credits may take longer to process if demand is high.

Special Considerations for Cancellations

Flight Disruptions

If VivaAerobus cancels your flight due to operational issues or severe weather, you are entitled to a full refund or free rebooking. No cancellation fees apply in such cases.

Medical or Family Emergencies

For cancellations caused by emergencies, contact customer service at 1-860-516-6375. Provide appropriate documentation (e.g., medical certificates) to request a fee waiver.

Missed Flights

If you miss your flight without canceling beforehand, your ticket’s value may be forfeited unless you have travel insurance that covers missed connections.

Rescheduling Your VivaAerobus Flight

Instead of canceling, consider rescheduling your flight to a later date. Rescheduling offers flexibility and avoids cancellation fees.

• Log in to the “Manage My Booking” section online.
• Select new travel dates and pay any applicable fare difference or rescheduling fees.

Avoiding Cancellation Fees

Want to minimize or avoid cancellation fees? Here are some tips:

• Book Refundable Tickets: Opt for refundable fares for maximum flexibility.
• Act Quickly: Cancel within the 24-hour risk-free period whenever possible.
• Travel Insurance: Invest in travel insurance to cover unexpected changes or cancellations.

FAQs About VivaAerobus Flight Cancellations

1. Can I cancel my VivaAerobus flight for free?

Yes, you can cancel for free within 24 hours of booking if your flight is at least seven days away.

2. What if VivaAerobus cancels my flight?

You are entitled to a full refund or a free rebooking for a future date.

3. How long does it take to receive a refund?

Refunds are processed within 7-10 business days, depending on your payment method.

4. Are travel credits transferable?

No, travel credits issued by VivaAerobus are non-transferable and must be used by the original passenger.

5. What should I do if I miss my flight?

If you miss your flight, contact customer service at 1-860-516-6375 to explore rebooking options or other solutions.

Conclusion

Cancelling a VivaAerobus flight doesn’t have to be complicated if you understand the VivaAerobus Cancellation Policy and follow the steps outlined above. Whether you’re seeking a refund, travel credits, or simply rescheduling, acting promptly and knowing your options will help you avoid unnecessary stress and fees. For additional assistance, reach out to VivaAerobus customer service at 1-860-516-6375.