Market Overview: Latin America Cloud Contact Center Market
MarkNtel Advisors, a leading consulting, data analytics, and market research firm that provides an extensive range of strategic reports on diverse industry verticals. Recently published a report on the Latin America Cloud Contact Center Market and provide your business with the latest market trends and analysis from our reports to make informed decisions and stay ahead of the competition.
Latin America Cloud Contact Center Market Insights 2022-27
The Latin America Cloud Contact Center Market is projected to grow at around 25.82% CAGR during the forecast period, i.e., 2022-27.
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Top Players in the Latin America Cloud Contact Center Market:
- 8×8 Inc
- Five9 Inc
- Cisco Systems Inc
- Genesys Telecommunications Laboratories, Inc
- Oracle Corporation
- New Voice Media
- Connect First Inc
- Aspect Software Inc
- 3C Logic Inc.
- Avaya Brasil Ltda.
- Dedalus Global
Segmentation Analysis of Latin America Cloud Contact Center Market
Latin America Cloud Contact Center Market exactly assesses and highlights significant trends and influencing factors within each segment. The comprehensive analysis extends its predictions for the period spanning 2022-27, focusing on the national landscape. The market is exactly categorized based on this analysis, providing valuable insights into its various facets.
-By Component
- By Solution
- By Services
Here, the solution segment grabbed a substantial share in the Latin America Cloud Contact Center Market during 2017-20, and the same trend is likely to be followed in the coming years. Various Cloud Contact Center solutions, such as ACD (Automatic Call Distribution), IVR (Interactive Voice Response), & APO (Agent Performance Optimization), have witnessed the maximum demand on account of their mounting usage to efficiently & cost-effectively automate client calls, with reduced waiting time and negligible burden on the available workforce. ACD is adopted highly across various companies in the Latin American region to allocate the excessive call loads from customers to the available agents.
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-By Application
- Data Integration & Recording
- Call Routing & Queuing
- Chat Quality & Monitoring
- Real Time Decision Assistance
- Workforce Engagement
- Others
-By Deployment
- Public
- Private
- Hybrid
-By End Users
- Banking & Financial Services
- Government
- Healthcare
- Retail & Hospitality
- IT & ITeS
- Manufacturing
- Others
-By Organization Size
- Small & Medium (Headcount Up to 1000)
- Large (Headcount Above 1,000)
A Comprehensive Geographical Analysis:
-By Country
- Brazil
- Mexico,
- Argentina
- Chile
With the increasing adoption of Cloud Contact Services to maximize the available workforce and reduce the wastage of resources on customer queries & promotional activities, the Cloud Contact Services Market has witnessed significant expansion in Brazil during 2017-20.
According to call blocking service provider Truecaller, the number of spam calls to customers in Brazil has grown more than double, from 21 to 46 between 2017 & 2019. It has been a key reason for customer dissatisfaction and has compelled companies to adopt Cloud Contact Center services to reduce the issues related to spam calls.
Many Cloud Contact Services providers across the Latin American region have launched their Cloud Services in Brazil. They are extending partnerships to tap profitable opportunities with the expansion of the Financial & IT services sector.
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