Hosting, security, plugins, theme upgrades – there’s no shortage of the things you need to pay for as an eCommerce website manager or admin.
So why would you pay for additional eCommerce website support and add to your line items of online business expenses if you could avoid it?
Well, here are six good reasons.
Regular Maintenance
You probably don’t need anyone to tell you this, but basically anything can go wrong with a website at any time.
One thing an eCommerce website support specialist can help you with is consulting. If you have a dated-looking website that harms UX, it’s going to harm conversions.
The customer service teams of website support specialists can often key in on this and bring about results – sometimes they even work with designers and developers that can directly improve UX.
Solving Integration Issues, Rectifying “Broken” Parts
You sign onto your eCommerce website and notice that the website’s not loading, or the content is displaying all wrong.
Perhaps you tried to add a chat feature and the bubble pops up but nothing populates. You’ve seen it all, in some form or other.
If you hire an eCommerce website support specialist, that company can help you make fixes to website features that “break” or solve botched integrations. And response times are usually pretty quick.
Improved Website Security
Hiring an eCommerce website support specialist is also a hedge against hackers and other compromises in website performance.
A staggering number of websites fall prey to hackers every year – apparently, up to 60% of small businesses experience cybersecurity issues at some point or other.
A good website support specialist can help you identify weak areas of your online store’s security and make changes in order to improve the situation.
Being Able to Ask Questions or Make Random Requests
Another reason to keep a website support specialist on retainer is for the peace of mind. Sometimes you don’t know what you don’t know – but if you have access to a team of developers that offer great customer service, that’s your lifeline.
The Ability to Refresh Your Website with New Features
Making even basic aesthetic updates to a website can be quite resource intensive and taxing, especially if you have zero technical skills.
If you go a step further and need to make theme updates or more intense changes, then the situation becomes even more serious.
Fortunately, having an eCommerce website support specialist on speed dial will at least help ensure that you have someone around that can help.
A Second Pair of Eyes on Analytics and Website Performance
Lastly, if you hire a website support specialist for no other reason, you should do it so you have a second pair of eyes monitoring your website.
Some of these support specialists are proficient at monitoring Google Analytics, Google Search Console and other platforms for changes.
Any change from the norm can indicate a shift in consumer behavior or trends – or that something is fundamentally wrong with your website from a perspective of user interface (UI), functionality or design.
Catching these things before they balloon into bigger problems can help you stay ahead of the curve.
Hire an eCommerce Website Support Specialist
If you’re seriously thinking about hiring an eCommerce website support specialist, you might as well do your homework so you know what you’re getting.
Read reviews, read testimonials, and be aware of service offerings, as well as what the company in question can and can’t do before you hire.
Also check out the pricing structure. Some companies cost more to keep on retainer than others and all of the services offered between them can vary considerably.
Either way, it’s not to your benefit to put this off, so at the very least, start researching companies that offer website support today.
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